Partner Success Associate (Full-Time)
Overview
At MedTrans Go, we hire people with a passion for healthcare, technology, and entrepreneurship, as well as those who embody our core values of Integrity, Kindness, Respect, Determination, Collaboration, Growth, and Excellence. This is a joint Partner Success, Technology, and Operations role that requires a high level of organization, a passion for technological innovation, and a strategic mindset. This position is based out of our headquarters in Atlanta, GA. ​
MedTrans Go’s platform acts as a two-sided digital marketplace that matches healthcare facilities/systems (“customers”) with businesses and individuals providing services like medical transportation and interpretation (“service partners”). The Partner Success Associate will work with our Customer/Partner Success, Technology, and Business Operations teams to ensure current service partners have an exceptional experience. This role is crucial for enhancing our platform’s Partner Portal and Partner Mobile Application. ​
The ideal candidate should have excellent oral and written communication skills, a creative approach to problem-solving, and passion for building relationships with our partners.
MedTrans Go is an early-stage startup with room for growth! Compensation packages for this position include an annual salary of $50-60K, commensurate with experience, and other benefits.
Responsibilities
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Driving technology adoption in transportation and interpretation partners; tracking and owning metrics such as acceptance time via the Partner Mobile Application and request completion parameters
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Cross collaboration with the Sales and Customer Success teams with new healthcare facility launches - both implementations and expansions; hosting webinars and equipping partners with data
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Advocating for partners - strategic partnerships, technology, compliance housed in the portal; working with the Technology team to enhance the Partner Portal and Partner Mobile Application
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Conducting proactive outreach to partners and serving as their main point of contact; owning partner tech re-education and communication of new feature deployments and bug fixes; assessing and addressing Partner app inquiries and bugs; maintaining up to date status for interpretation and transportation requests
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Assisting the Operations team with Interpretation Operations related tasks, including: owning communication with partners and customers regarding interpretation requests; determining interpretation needs and ensuring requests are covered on a day-to-day basis; and addressing tech bugs and updating feature requests for interpretation operations processes
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Assisting the Operations team with dispatching / partner communication for same-day / on-demand requests
Qualifications
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Strong understanding/passion in healthcare and/or healthcare services
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Bachelor’s degree and/or 2+ years of Operations, EMT/NEMT, and/or Customer Success experience
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Superb interpersonal and customer service skills
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Excellent oral and written communication skills
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Excellent critical thinking, problem-solving, and project management skills
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Passionate about building relationships to connect with and earn trust from customers and partners
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Proficiency utilizing technology
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CRM experience a plus
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Attention to detail
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Ability to remain calm in fast-paced environments
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Passion for process improvement
Benefits
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Health, dental, and vision insurance
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Paid time off, including parental leave
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401(k)
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Employee Assistance Program
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Employee development and leadership development courses
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Commuter benefits
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Contribute to a fast-paced and quickly growing startup environment
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Opportunity for rapid career growth
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Flexible work environment
About MedTrans Go
MedTrans Go is a HealthTech startup that provides healthcare facilities access to medical transportation, interpretation, home health care, and delivery services. We work with medical practices, hospitals, and similar care facilities, as well as legal offices, to eliminate the burden of patient coordination via our online platform, allowing healthcare workers to easily and efficiently schedule services to reduce appointment cancellations, minimize revenue loss, and get patients the care they need.
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If you have a passion for healthcare, technology, and serving others and are looking to join a company where you can build a territory and experience steady growth, put your passion to work at MedTrans Go!